In this episode of Hands-Off CEO, Mandi Ellefson interviews Liz Elting, author of “Dream Big and Win” and founder of TransPerfect, which she built into the world’s largest language solutions company. Starting from an NYU dorm room at age 26, Liz shares her journey of scaling a business while maintaining exceptional service quality. Liz discusses how she transformed her company…
In this strategic conversation, Mandi interviews Ralph Burns and Ryan Hodges of Tier 11, a digital marketing agency managing over $105M in annual ad spend. They discuss their journey of transforming from a chaotic 70-person agency to a streamlined, more profitable operation with 40 team members. Key Topics Discussed: [00:00-03:45] Introduction Overview of Tier 11’s business model Introduction to Ralph…
In this illuminating conversation, Mandi, the founder of Hands-Off CEO and author of “The Hands-Off CEO” book, shares her journey from a struggling business owner to a helping consulting agencies scale. Through her personal story [03:51-07:42] and evolution of her business model [07:43-12:20], Mandi reveals crucial insights about scaling service-based businesses. Key Topics Discussed: [12:21-17:30] The core challenges of service…
Many consulting agency CEOs find themselves in what I call the ‘Entrapment Cycle.’ On paper, they’ve built a successful business. Their expertise and personal touch brought them great clients and a solid reputation. But now that same expertise has become a golden handcuff. They’re trapped by their own success, stuck in a model where growth equals more hours and stress.…
Hey, agency owners, you’ve done it. You’ve hired that unicorn Operations Manager you’ve been searching for. But now comes the real challenge: transforming them into the business-running powerhouse that will revolutionize your agency. Let’s dive into a realistic approach that acknowledges the complexity and non-linear nature of this process. The 90-Day Development: Embrace the Chaos First things first: forget about…
Alright, agency owners. You’re ready to bring on that game-changing Ops Manager we talked about in Part 1. But hold up! Before you rush into hiring, let’s talk about how to avoid the train wrecks I’ve seen (and, confession time, made myself). The 3 Deadly Sins of Hiring an Operations Manager Hiring a Turtle When You Need a Cheetah Picture…
Mandi Ellefson’s guest is Zac Stucki, founder of Homeric Consulting Services and the Operations Advisor at Hands-Off CEO. Zac’s specialization is scaling service-based companies, and dealing with the operational constraints and challenges of fast-growing organizations. His education and training is an asset to the Hands-Off CEO tribe, bringing their operations advising to a whole new level. You’ll hear Mandi and…
ORIGINALLY PUBLISHED January, 2020. Next to hiring salespeople, hiring an Operations Manager is the most difficult position to hire for. I’m going to share with you the three ways that we see CEO’s fail when hiring a Second in Command. And then how to get them right. Even if you find a great candidate, you won’t be able to retain…
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