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The Hands Off CEO

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One of the most valuable people on your team is your operations manager. They get you out of the day to day, so you can focus on growing your company. So where can you find one? Today on the show, we have Jeremy Pope, the founder of The Closing Engine, who is interviewing Mandi on how to hire an operations manager, even if you don’t have the budget for one yet.

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How to keep service quality at pace with growth

I was recently interviewed to be a featured expert on customer experiences where 50 of the world’s best entrepreneurs weigh in on how to make customers happy. They just had one question… What is your best advice for making customers happy? I said, "Engineer an amazing experience." How do you want the experience to be… Read More!

This biggest mistake most businesses make when hiring new staff.

There are 3 parts to the hiring game. Typically, businesses jump right to the second part. Then when they get typical results, they either flush and try again. Or more likely just deal with the mediocre staff. Because odds are, they’ll get the same or worse result next time since only 25% of new hires… Read More!

Do THIS to Grow to the Next Stage in your Service Business… 

What growth stage is your service business at? Survival > Stability > Success || Scale There are 4 stages for service businesses. But most never get past Stability or Success. They don't believe the 4th stage Scale is even possible for a service business because it's too dependent on the owner. Growing to scale is possible, and… Read More!

How to Create a Referral Marketing System with Steve Gordon

Do you know how to turn your referral tap on full blast? Referrals are the lifeblood of most service businesses. They work. And they work well. If you are keeping busy in your business, it’s likely in part because you have built a nice network. And this network sends you good work in the form of… Read More!

Why Your New Hire Stinks… and what to do about it

What you do before you bring on a new staff member will make or break their success in your business. Do it right or it will cost you! Read my new guest post on Sweet Process. The Shocking Truth About Why your New Hire Stinks... Would love to see your comments… Read More!