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The Hands Off CEO

Scale Your Freedom to Scale Your Profits
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What do you sell? Brains, hands, or both? Do you offer an expensive set of hands, or outcomes that your clients salivate over?

Most often service business lead with their process.

“We have state of the art equipment, and we are the very best [engineering, marketing, tech solutions] company around. We are better than all the rest because we are better trained…”

Basically, they are justifying why their time is worth more than the next guy’s.

I have seen this over and over with high-ticket services. The businesses that have the easiest time creating demand and winning lifelong clients are those that can stand by their results. If you can’t yet stand by your results enough to potentially offer a guarantee, you haven’t invested enough energy into understanding the client’s problem forward and backward.

When you do, you can exit the time = money hamster wheel. And grow a sustainable business.

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Why Your New Hire Stinks… and what to do about it

What you do before you bring on a new staff member will make or break their success in your business. Do it right or it will cost you! Read my new guest post on Sweet Process. The Shocking Truth About Why your New Hire Stinks... Would love to see your comments… Read More!

How to Have a Stress-Free and Profitable Project Start Every Time

Automation Engine

Have you ever... Been unable to start or continue a client project because you’re waiting for information? Started a project without a signed contract? Noticed your first client call is tomorrow, but you haven’t processed the payment? Felt embarrassed that you forgot to thank someone who made a referral? The first one used to really… Read More!

2 Game Changers that are Likely Missing From your Growth Plan…

The service business has inherent scalability challenges. If you are “growing” like many service businesses, it may look something like this: you take on more work, you perform the service, you make more money. The cycle goes on and on. That is, until you max out that one resource needed to deliver those services: your… Read More!

[Interview] Scaling with a 95% Client Retention Rate

Dan, the CEO of Delmain Analytics, shares with us how he built his business from the ground up and stands apart from competitors to have a very happy and loyal clientele. Delmain Analytics, is a digital marketing firm located in Portland, Oregon. Listen as Dan share the goods on how he has grown his service… Read More!