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Gotta love the E-myth, right? It is probably one of the best-known business books out there. And one of the most useful. But guess what, it just might not work that well for your service business. And maybe you have even found that to be the case. You have tried to standardize your processes and the… Read More!
Recently, I had the pleasure to be a guest on the Sustainable Business Podcast with Josh Patrick. This brilliant man has 40 years of experience building and exciting businesses so it was a quite an honor to be asked on. How to streamline your service delivery. How a custom service business cut 67% off… Read More!
I was recently interviewed to be a featured expert on customer experiences where 50 of the world’s best entrepreneurs weigh in on how to make customers happy. They just had one question… What is your best advice for making customers happy? I said, "Engineer an amazing experience." How do you want the experience to be… Read More!
There are 3 parts to the hiring game. Typically, businesses jump right to the second part. Then when they get typical results, they either flush and try again. Or more likely just deal with the mediocre staff. Because odds are, they’ll get the same or worse result next time since only 25% of new hires… Read More!
What growth stage is your service business at? Survival > Stability > Success || Scale There are 4 stages for service businesses. But most never get past Stability or Success. They don't believe the 4th stage Scale is even possible for a service business because it's too dependent on the owner. Growing to scale is possible, and… Read More!